Role Summary

The incumbent is responsible for branch operations; including opening/closing of retail including Private Banking and corporate account relationships for domestic operations of the Group (including Islamic Banking). The incumbent is also responsible for account maintenance, documentation & control, closed accounts, and where applicable, Islamic accounts. The incumbent will also be responsible for ensuring the customer signature data base is managed efficiently; monitor exceptions provide periodic reports to Senior Management, proper and timely response to QCB Circulars, ensure all bank policies and procedures and local regularity authorities instructions are followed.

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Role Description

Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Branch Operations department and monitor their achievement on periodic basis.

Lead and guide the Branch Operations department’s annual budgeting process.

Liaise with Branch Managers on operational matters, as and when required.

Finalize Service Level Agreements (SLAs) with internal departments to achieve improvements in turnaround time (TAT) which will also help increase external customer satisfaction.

Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.

Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.

Continually assess the impact of processes and controls on the day to day operations of the branch to ensure an efficient environment and compliance with service standards.

Ensure smooth running of day-to-day work, including strict adherence to the policies procedures and end of day balancing process.

Establish and monitor the system for review of inactive and dormant accounts (debit or credit).

Responsible for account opening/ closing and different types of account maintenance activities conducted by junior personnel and thereby ensuring that all requisite documentation is received and standardized processes are followed, in line with the applicable regulatory requirements with respect to documentation/ other relevant information.

Review documentation on all new deposit accounts to ensure proper procedures were followed and red flags were properly followed up and approved.

Review MIS reports with regard to Branch Operations and prior to submission to Head of Centralised Operations, Country GM and other executive management.

Overall responsible for safe custody of all original account opening documentation for the domestic retail and corporate segment, including the necessary supporting documents.

Overall responsible for closure of domestic retail & corporate customer accounts after ensuring all relevant procedures/ checks and balances have been performed.

Qualifications

Masters (preferred) or Bachelor degree in Business Administration or related field.

Minimum 5-7 years of experience in the banking industry with special emphasis on branches operations

Deep rooted understanding of banking operations, pertinent to a branch environment in particular.

Ability to effectively communicate orally and in writing in English and Arabic.

Strong organizational skills.

Independent and self-motivated.

Detail oriented.

Analytical skills.

Computer proficient (MS Office and bank applications)

Present a professional image and have sound judgment and patience.

Knowledge of the local/ Gulf environment is important

Well-developed strategic perspective and forward planning ability.

Knowledge of the relevant regulatory requirements and best practices relating to branch operations.

Detailed knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.