Role Summary

We are hiring team leader within the technical support department to manage all the essential processes to ensure that the department is providing the users with a comprehensive technical support to enhance further the Country’s goals/objectives

The enterprise network support environment provides the platform to run and inter-network systems using hardware, operating systems, network systems, and network architecture to provide secure, convenient, and highly available systems for users across the Country. It also provides remote services such as ATMs, POS and International and local networks.

It requires a high degree of quality control in the implementation and monitoring to ensure best level of service and maintenance of security and contingency controls.

Asset management plays a major role to keep sufficient control over inventory and distribution of assets with maintenance contracts in place to keep the service levels at the highest utilization standards.

The referenced position will be based in KSA and will involve liaison with the support functions at HO.

Role Description

Coordinate and obtain approval from Head of Infrastructure Services and GM of Global Information Technology for transactions that would have an impact on capital or operating expenditures.

Assist in the preparation of strategies, standards, and guidelines for data and systems security of the Country’s enterprise network in accordance with the overall systems security policy of the Country.

Take part in the overall IT strategy execution.

s exposure to IT related risk effectively accordingly. And monitor and measure the quality of the unit’s performance accordingly.

Liaise with the business unit heads for their data requirements and follow-up

Oversee relations with selected vendors for systems software, application and hardware delivery and maintenance.

Build and maintain strong and effective relationship with all other related departments and units to achieve the Country’s goals/ objectives.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Manage the resources and coordinate among staff and subordinates in the installation, monitoring, and maintenance of network components including workstations, software, peripherals, lines, cabling, network equipment, and ATMs within the overall objectives of the Country IT and business plans.

Lead the preparation of lifecycle procedures and guidelines for design, selection, implementation and ongoing maintenance of enterprise network components.

Ensure the preparation of detailed requirements of enterprise network components for projects assigned and objectives within the limited resources, time and budget.

Oversee the preparation and maintenance of documentation and standards for the different activities in the enterprise network support unit.

Ensure the preparation and maintenance of enterprise network inventory and maintenance history.

Recommend technical solutions to the Country's business requirements.

Research and recommend current and new products and standards.

Select vendors and assign contracts for the area of responsibility as per the purchasing policy of the Country and after approvals from the Head of Infrastructure Services and GM of Global Information Technology.

Maintain high control over quality of implementation using check lists and guidelines.

Keep the network safe from any viruses or intrusions, penetration, spoofing based on the overall network and security policies. And ensure protection of enterprise network from external networks given that the internet is very crucial and requires highest security standards and controls.

Occasionally take on Project Manager role to manage and deliver projects, as per IT governance guidelines 

Participate in meeting ad-hoc requirements as and when required.

Recommend projects and update project tasks status, and costs to the Head of Support & Operations.

Lead the change management of network components under acceptance to live operation or retirement of such components within the Country’s IT architecture based on business objectives and strategy.

Assist in the overall recruitment process of the individual resources in the areas concerned.

Organize backup staff to critical tasks and ensure personnel availability in case of a holiday breakdown.

Report to the Head of Infrastructure Services for approvals of work and prioritization of projects at hand.

Ensure high standards of confidentiality to safeguard commercially sensitive information

Qualification

You should have at least Bachelor’s Degree in Computer Engineering.

Seasoned with minimum 6 years experience preferably in Technical Support services with a specialization in IT related management of systems technical design, implementation and maintenance on a wide variety of platforms.

Training courses and professional certification in server operating systems (e.g. Windows Certified Professional), PC systems, networks design and protocols (e.g. Cisco Certified Engineer), ATMs and network security.