Role Summary

The incumbent will be responsible for assisting the Issuance for Import L/Cs services by ensuring timely and seamless processing of transactions and conduct of activities pertaining to trade finance operations

Role Description

Comply with all relevant policies/ procedures to enable timely identification and resolution of processing errors/ duplicate processing/ suspicious transactions and thereby help avoid the incidence of financial/ reputation loss for the Group.

Provide adequate and efficient Import L/Cs Issuance services to internal customers and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.

Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives.

Provide adequate technical support and assistance with respect to Import L/Cs Issuance related transactions, as and when required.

Ensure handling of Import Letters of Credit with strict compliance to Group’s policies and procedures and International Chamber of Commerce Rules.

Verify accuracy of all transactions before authorizing, in order to secure the position of QNB and its clients.

Authorize transactions for opening letters of credit, amendment, and cancellation, within the limit as per the credit policy.

Verify Swifts of transactions relating to Import Letters of Credit.

Supervise officers of Import Letters of Credit Issuance unit

Provide periodical reports of issued and outstanding import letters of credit, and margins to the Assistant Manager Issuance to enable him to monitor the workflow and income.

Liaise inside and outside the department in order to improve service quality for import letters of credit service.

Negotiate/ deal with complex letter of credit terms for L/Cs at sight, usance, transferable and back-to-back L/Cs.

Keep abreast of changes in International Chamber of Commerce/ relevant UCP rules pertaining to Import L/Cs Issuance and continually update staff on the same.

Hold meetings with direct reports and assess their performance as well as department’s overall performance on a regular basis.

Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the individual teams comprising the Department.

Ensure high standards of confidentiality to safeguard commercially sensitive information.

Qualifications

The successful candidate will hold a Bachelor Degree in Business, Finance or Accounting.

Typically with 5-7 years of experience in Foreign Trade Operations.

In addition the following is desirable:

Knowledge and practical application of the current International Chamber of Commerce Rules (uniform customers for Documentary Credits UCP600, Uniform Rules for Reimbursements URR525, Stand-by Letters of Credit ISP98, Incoterms2010, current revision).

Loan servicing industry experience.