Role Summary

You will perform general administrative services and office management supporting the various departments in the Branch, the maintenance of insurance policies, procurement, provision of telephone services, maintaining external service provider documents, reviewing and forwarding utility bills and the provision of other administrative services.

Role Description

Provide administrative services for the Branch’s departments.

Maintain contact with external service and utility providers as per the delegated authority.

Position herself/himself as first filter for telephone calls and various external and internal requests.

Maintain and manage online documents.

organise various internal and external meetings and keep accurate minutes when required.

Maintain unit documentation including the preparation of schedules related to insurance coverage.

Update the Branch on the expiry of insurance contracts and the need for additional coverage.

Receive requests for corporate business services (e.g. stationery) and maintain the provision of such services.

Receive utility and service bills (including electricity, water and telephone).

Perform tests on service and utility bills including testing accuracy, performing cost analysis and comparison with previous months.

Submit bills to accounts for payment processing.

Prepare periodic reports as per the delegated authority.

Maintain the relationship with external service providers.

Respond and log customer concerns/ queries regarding administrative issues, escalate issues to the appropriate authority and follow-up till resolution.

Correspond with service providers to resolve any issues and maintain day to day services.

Provide work progress updates, solve day-to-day administrative issues and receive higher approval where required.

Coordination with all QNB internal departments for the provision and coordination of administrative services.

Contact with mail courier companies, utility providers and other service providers as and when required.

Qualificaions

Bachelor’s degree.

Experience in the field of administrative management.

Excellent oral and written communication skills in English.

Possess strong computer software MS Office (Word, Excel) skills.

Excellent time management skills and ability to work in a deadline-oriented environment.

Ability to effectively interact at all levels in the bank and outside contacts.

Planning and organizing ability.