QNB1544 - Officer Merchant E-Acquiring

  • Business Unit
    QNB - Qatar
  • Division
    Retail Banking
  • Department
    Retail Banking
  • Country
    Qatar
  • Closing Date
    17-Jul-2017
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

The incumbent will be primarily responsible for performing daily merchant acquiring transactions with an objective to maximize profits. The incumbent will also assist Head of Merchant Acquiring to develop and enhance relationships with merchants and gain loyalty.

 

 

Role Description

You will :

Analyze the merchants available in the market to identify and recommend potential targets with whom to cultivate business relationships to the Head of Merchant Acquiring, including an assessment of proposed tie-ups with internet-based merchants.

Review the existing merchant relationships to identify and recommend those merchants with whom business should be expanded and those with whom existing relationships should be discontinued.

Monitor merchant transactions/ volume and assist the Head of Merchant Acquiring in formulating appropriate merchant retention strategies to minimize attrition.

Verify all documentation received from Merchant (including Merchant Agreement) is as per Banks requirement and agreement is signed and stamped.

Provide  quality service to all merchants with respect to the initial POS machines installation and subsequent maintenance thereof.

Implement approved targeted merchant campaigns to increase merchant acceptance of QNB cards.

Follow the prescribed/ existing processes for all merchant related activities including but not limited to POS terminal set-up and activation including testing thereof, updating of merchant information on timely basis, handling/ processing of acquirer charge backs etc.

Compile relevant MIS reports for provision of merchant related statistics to the Head of Merchant Acquiring for his review and onward submission, as and when applicable.

 

Qualifications

3 years banking experience in the related field with a major banking institution.

Bachelor’s degree.

Familiar with merchant acquiring business practices including awareness of the related chargeback rules and regulations.

Note: you will be required to attach the following:
  1. Resume/CV
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