Role Summary

This truly is an exciting opportunity to join the leading bank in Qatar.

The product officer will have direct ownership of eServices’ products and ownership of the one or multiple eServices products. The officer’s role is critical to establish the specialization and focus needed to excel in creating and developing E-services.

The role of the Product Officer is to support the Product Manager in developing E-services products assigned to him and manage their implementation through the various sales channels.

Role Description

You will assist with the establishment of agreed sales budgets for branches and direct sales staff for the assigned products and closely monitor the product performance.

You will assist Product Manager in ensuring optimal functionality of eServices to maximize retail sales and service and thereby facilitate the achievement of the retail eservices volume, revenue, and profit targets

You will analyze portfolio behavior and trends (including competitor initiatives) to formulate retention strategies and help grow the retail assets portfolio.

You will Participate in the migration of transaction volumes from branches to eServices to reduce transaction cost, and to allow branches to reduce non-value added processing work

You will build and maintain strong and effective relationship with the all other related departments and units and thereby facilitate achievement of the eServices dept. 

you need to Implement the eServices projects and track performance of implemented projects, and report trends, exceptions, and forecasts to align the business units.

Implement customer marketing and promotional programs as developed by the Product Manager and Head of eServices

Build and maintain strong and effective relationship with the all other related departments and units and thereby facilitate achievement of the unit’s goals/ objectives

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the HNW customer base

Actively assist in altering customer behavior to use eServices as an alternative to branch transactions 

You will be highly proficient in Microsoft Excel and a competent user or Word and PowerPoint

• Good knowledge of self-service and ebusiness applications and technologies.

• Good oral and written bilingual communication skills.

• Ability to make decisions and follow through with initiatives.

• Personal integrity and self-management.

• Planning, organizing and analytical ability

Qualifications

• You should be a university graduate with at least 4 years experience in the development/ implementation of self-services, of which at least 1 year in a similar position in a major banking institution.

• Well-informed of latest trends in self-service applications and technologies, industry practices and related regulations.