QNB1605 - Processor Account Management

  • Business Unit
    QNB - Qatar
  • Division
    Operations
  • Department
    Operations
  • Country
    Qatar
  • Closing Date
    30-Jun-2017
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

You will perform closure of account activities for retail and corporate customers after ensuring all relevant procedures/ checks and balances have been duly performed in compliance with set policies and procedures, regulatory requirements and the delegated authority.

Role Description

Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis

Liaise with Relationship Managers in Retail and Corporate Banking to ensure that all requests for account closures are timely communicated and adequate supporting documentation is submitted.

Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Log and respond to all requests for closing accounts by retail and corporate banking, ensure timely response and escalate any issues to higher authority where necessary.

Timely follow up on dormant and inactive accounts in coordination with the Documentation and Control Unit.

Timely close accounts in the system after performing checks and coordinating transfer of any balances in accordance with policies and procedures and regulatory requirements and the delegated authority.

Support the Head of Account Operations by timely communicating the completion of account closing procedures to retail and corporate banking personnel to ensure timely customer service as per the delegated authority.

Prepare MIS reports with regards to Account Closing activities for Head of Account Operations’ review. 

Possess good knowledge of developments in account closing processes/ operations, rules/ regulations and best practices, as applicable.

Identify any areas for professional development of self and act to enhance professional development.

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Qualifications

High School Graduate.

Basic knowledge of the computer keys

Required Special Skills:

  • Understand the relevant laws, regulations and practices pertaining to accounts closing in Banking.
  • Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
  • Ability to effectively communicate orally and in writing in English and Arabic.
  • Independent and self motivated.
  • Detail and customer service oriented.
Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
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