QNB1608 - Relationship Manager

  • Business Unit
    QNB - Qatar
  • Division
    Corporate Banking
  • Department
    Corporate Banking & Financial Institutions
  • Country
    Qatar
  • Closing Date
    17-Jul-2017
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary
You will be primarily responsible for managing relationships customers pertaining  allocated to him/her and act as a ‘one-stop solution’ for all such customers’ requests/ needs. The incumbent will be focusing on acquiring new target customers as well as maintaining a portfolio of existing clients
Role Description
Provide inputs to the Head of Sales and Relationship Management  in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the this segment.


Responsive to the needs of the customer base and lead the customer focus initiative in the entire department. 

Act as the single point of contact for servicing all needs/ queries pertaining to the referenced customers (Highly revenue client, Client with growth potential, Client with sophisticated product need).

Ensure customer complaints are handled/ resolved in the most expeditious manner.

Provide inputs to the Head of Sales and Relationship Management in the preparation of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn around time which will also help increase external customer satisfaction.

Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the customer base.

Provide input to the department’s Head to support the development and implementation of strategies and plans to achieve all volume, revenue, and profit targets for the segment

Provide input to the Head of Products and External Relations to support the development of tailored product solutions for QNB clients

 

Build and maintain strong and effective relationship with QNB support departments to ensure timely processing and resolution of the needs/queries of the customer base

Qualifications
Bachelor’s degree (MBA / Masters preferred)

Min. 8 years of experience in managing banking relationship, ideally in an banking segment with 2years of experience in the MENA region prefereable.

Strong track record in managing business-to-business relationships with focus on sales and client service

 

 

Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
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