Role Summary

The Assistant Relationship Manager (ARM) is primarily responsible for providing proactive and effective support to the Relationship Managers (RMs) so as to profitably enhance the daily management and development of the RM’s customer portfolio; in accordance with the business plan, credit policy objectives and QNB procedures, focusing on Corporate products (both conventional and Islamic). The ARM also could act as an RM taking responsibility for a designated portfolio.     

The incumbent will be responsible for:

a)  the implementation and coordination of all branch operational documentation control in respect of customer account maintenance;

b) assisting the Assistant Relationship Manager responsible for Customer Account Administration & Control and Relationship Managers in obtaining all original account opening documentation for retail and corporate customers including conducting, analysis and documenting of applicable due diligence ;

c) review all customer documentation to ensure compliance with procedures and regulatory requirements.

d) safe custody of the same. The incumbent will also be responsible for ensuring that these documents are scanned and can be retrieved from the Bank’s archive system. 

Role Description

Ensure the completeness of documentation in the opening, review and maintenance of Retail, Personal Banking,  Corporate, Treasury and Financial institutions account relationships (conventional and Islamic), review documentation on all new accounts to ensure proper procedures were followed and red flags were properly followed up and approved.

Ensure all KYC, due diligence and other regulatory requirements are met for new accounts.

Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.

Open a separate file for each customer; follow up with the Relationship Manager Units on the timely update of customer information in the system.

Engage, in liaison with Relationship Managers, with customers and their representatives in obtaining and completing the documentary requirements necessary to open and maintain accounts with the Branch.

Analysis of KYC and due diligence data in support of Relationship Manager review of customer information.

Timely update of customer files consequent upon risk rated review, changes in the postal address, employment details, ownership of business, legal form of business etc.

Timely submission of documents to central archives, as and when deemed necessary.

Coordinate with the Operations Department for the timely closing, archival and, ultimately, disposal of customer files upon the closing of customer accounts.

Maintain a register for all customer files and develop a list of files for destruction.

Prepare MIS reports with regards to Transactions Documentation and Control activities.

Provision of relevant periodic Management Information for review at Committees (in accordance with Branch Governance framework).

Qualifications

Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing/service.

Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.

Ability to effectively communicate orally and in writing in English.

Good organizational skills.

Independent and self-motivated

Good planning, organizing and analytic ability.

Detail and customer service oriented.

Computer proficient (MS Office and bank applications)

Analytical skills.