Role Summary

The incumbent is responsible for branch operations; including opening/closing of retail including Private Banking and corporate account relationships for domestic operations of the Group . The incumbent is also responsible for account maintenance, documentation & control, closed accounts, and where applicable, Islamic accounts. The incumbent will also be responsible for ensuring the customer signature data base is managed efficiently; monitor exceptions provide periodic reports to Senior Management, ensure all bank policies and procedures and local regularity authorities instructions are followed.

Role Description

Lead and guide the Branch Operations department’s annual budgeting process

Liaise with Branch Managers on operational matters, as and when required.

Responsible to manage UK and international Payments. Management of UK Payments ( Faster Payments, Direct Debits, BACs , Cheques and Chaps). Ensure management of international payments and Swift

Responsible for managing Nostro and internal account reconciliations

Coordinate the communication, implementation and monitoring of all branch operational policy and procedures for the various Group processes to ensure compliance with relevant requirements and to facilitate consistency in processing.

Continually assess the impact of processes and controls on the day to day operations of the branch to ensure an efficient environment and compliance with service standards.

Establish and monitor the system for review of inactive and dormant accounts (debit or credit).

Responsible for account opening/ closing and different types of account maintenance activities conducted by junior personnel and thereby ensuring that all requisite documentation is received and standardized processes are followed, in line with the applicable regulatory requirements with respect to documentation/ other relevant information.

Review documentation on all new deposit accounts to ensure proper procedures were followed and red flags were properly followed up and approved.

Review MIS reports with regard to Branch Operations and prior to submission to Head of Centralised Operations, Country GM and other executive management.

Overall responsible for safe custody of all original account opening documentation for the domestic retail and corporate segment, including the necessary supporting documents.

Overall responsible for closure of domestic retail & corporate customer accounts after ensuring all relevant procedures/ checks and balances have been performed.

Ensures accounts are opened/ closed and account maintenance performed within the agreed TAT laid down in the SLAs.

Qualifications

The successful candidate will:

Have a Bachelor’s degree or Masters

Be fully competent in Banking Operations and have extensive knowledge of banking payments methods