Role Summary

The Assistant Relationship Manager (ARM) is primarily responsible for providing proactive and effective support to the Senior Relationship Manager (SRM) so as to profitably enhance the daily management and development of the SRM’s customer portfolio; in accordance with the business plan, credit policy objectives and QNB procedures. The ARM also could act as an RM taking responsibility for a designated portfolio to develop and profitably manage banking relationships for business customers within their geographic territory or industry/customer portfolio. This position functions as the backup resource for the extension of the full range of bank products and services applicable to the business customer. These will typically include credit and deposit services, as well as international transactions or other specialised services.

Role Description

Proactively assist in the implementation of the strategies and plans to achieve all volume, revenue, development and profit targets for the SRM’s customer portfolio.

Proactively support the SRM in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the SRM’s function, customer portfolio development and the monitoring of achievements.

Proactively support the SRM in upholding and monitoring full compliance with prevailing best corporate banking practice.

Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent and adheres to QNB policies

Proactively support SRM in maintaining and developing customer relationships, acting as an alternative to an SRM, as required.

To act in the full capacity of an RM taking responsibility for a designated portfolio, as required.

Proactively support SRM in dealing with and resolving customer problems and requirements, in coordination with appropriate in house and external support functions, to ensure timely, friendly and accurate responses and provision of Bank products / services.

Provide timely and accurate information to the external and internal auditors and Corporate Banking’s compliance function, as and when required.

Build and maintain strong and effective relationships with all other related functions / units to assist in the achievement of the SRM’s and Corporate Banking’s goals and objectives.

Proactively support the SRM to develop and manage on a day to day basis both potential new customer targets and existing customers to meet assigned financial and non-financial targets, in compliance with QNB policies and procedures, regulations and prevailing best practices.-

Assist the SRM to prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.

Assist the SRM to prepare comprehensive credit reviews for existing customer facilities, at least one month before limit expiry, that adequately address all relevant and current risk factors and the latest developments in the industry, market and business. 

Assist the SRM to identify and timely report on all negative events and early signals on potentially problematic accounts / relationships.

Assist the SRM to maintain the timely review of credit applications and documents within set turn around time, in coordination with Credit Risk.  Support the SRM, and others as requested, in identifying weak aspects of credit applications.

Assist the SRM in monitoring SRM’s customer credit positions for full compliance with set limits and QNB’s Investment and Credit Strategy.

Support the SRM in the preparation of periodic Management and Business Information reports to executive management, as requested.

In the absence of Credit Admin Role:

Liaise with HO credit admin on the credit documentation meeting the terms & conditions as per approval.

Seek HO Credit Admin acknowledgment when needed for collaterals submitted and supporting documents.

Seek HO Credit Admin Review and have the checklist completed for Credit Operations to complete the remaining tasks

To assist customers in all their queries on Bank’s product and seek solution to their requests

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.

Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.

Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.

Possess good knowledge of the corporate banking business; its products and services, related risks, documentation, regulatory requirements and report preparation together with a superior knowledge of controls.

Develop a good knowledge of SRM’s portfolio of customer’s business and needs.

Possess good IT skills to be able to compose correspondence and reports using standard Bank platform and applications.

Takes responsibility for self-development as well as acquiring skills and knowledge required to fulfilment of one's duties by proactively identifying areas for professional development of self and undertake development activities

Seek out opportunities to remain current with all developments in professional field

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the QNB Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

in accordance with the Branch Governance manual, contribute to and comply with the Branch’s Risk Framework, consider Risk Appetite and promote a positive Risk Culture:

Understand and effectively perform your role under the Three Lines of Defence principle to identify, measure, monitor, manage and report risks.

Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training provided by the Bank and attain and maintain the required levels of competence.

Attend mandatory (internal and external) seminars as instructed by the Bank.

Qualifications

University graduate (Bachelors degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred

Excellent oral and written communication skills (including report writing) in English. Arabic, French or applicable local language highly desirable.

At least 4-6 years relevant experience in the banking industry, preferably with a large local / International Bank.

Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking customer segment.