QNB1448 - Customer Care Representative

  • Country
    United Kingdom
  • Closing Date
    22-Mar-2016
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

The incumbent will demonstrate impeccable “front of house” experience and behaviour and have a proven track record in customer satisfaction and resolving customer complaints timely and effectively. He/she will act as the first point of contact for the QNB customers, face to face, by telephone or e-mail, and provide information about various products and services offered by the Group.

The candidate will be looking to strive and learn in a role with wide involvement and responsibility, ranging from providing efficient, friendly and quality service to customers as they enter the premises of the UK London Branch, answering queries, providing information and guiding them through various banking procedures, completing forms and applications; helping to market the Group’s products and services and encouraging customers to increase their business with the Group, to managing a number clerical tasks and customer related tasks.

 

 

Role Description

He/she will build and maintain effective relationship with branch customers and all other related units of QNB Group to achieve goals/objectives and will proactively market the Group’s products to help increase sales volume and profitability, and to achieve or exceed set targets and goals.

 

Ensuring high standards of confidentiality and ethics to safeguard commercially sensitive information is key, as is compliance with all the applicable legal, regulatory and internal compliance requirements. The incumbent will at all times ensure systematic good outcomes for clients in accordance with the Bank’s Conduct Risk policy and will follow the security procedures and policy to reduce risk in the branch.

Qualifications

Relevant diploma or degree

Awareness of branch customer service practices and regulations

Highly customer-oriented experience.

Experienced in greeting and host etiquette to enhance the customer value proposition. Outstanding interpersonal and networking skills

Excellent oral and written communication skills in Arabic and English.

Experience in working in teams from diverse cultural backgrounds.

Awareness of branch customer service practices and regulations.

Working knowledge of banking products and marketing.

Proficient experience related to branch customer service in a banking institution

Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
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