QNB1177 - Snr Teller

  • Country
    Qatar
  • Closing Date
    31-Dec-2014
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

As part of our accelerated growth we wish to appoint a Senior Teller

The role of the Senior Teller is to be responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during their absence.

Role Description

Your responsibilities will include carrying out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. You will ensure customer satisfaction all times by providing cash services in the most expeditious manner.

In addition you will:

Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures.

Examine checks to verify information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Identify suitable opportunities to cross-sell products or services offered to customers.

Forward all clearing items and remittance requests received from customers to the concerned department for processing.

Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.

Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

 

Qualifications

You will be educated to Diploma/Degree standard.

You will have worked as a Teller for at least 4 years in a major bank.

You will possess a high standard of oral and written communication skills in both Arabic and English.

You are a person with integrity; with a keen eye for detail, and will possess the right attitude to provide the highest levels of customer service.

You will make judgments and follow through initiatives with your excellent problem solving and decision making skills.

 

For further information, please refer to the attached Job Description

If you have the skills required and would like to work for the 'World's Strongest Bank', please apply below.

Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
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