QNB1182 - Customer Care Agent

  • Business Unit
    QNB - Qatar
  • Division
    Retail Banking
  • Department
    Retail Banking
  • Country
    Qatar
  • Closing Date
    30-Sep-2015
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

As part of our accelerated growth we wish to appoint a Customer Care Agent

As the Customer Care Agent you will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.

Role Description

You will achieve telemarketing objectives with the aim of contributing to volume, revenue, and profit targets.

Carry out telemarketing activities in accordance with quality and customer service standards.

Ensure that customers are provided with complete and accurate product information and thorough buying advice.

Acquire product knowledge on; accounts, loans, cards, branch working hours/locations; ATM locations etc. 

Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.

Follow-up on customer inquires not immediately resolved.

Qualifications

High School/Diploma. Experience in a major banking institution is advantageous.

If you have the skills required and would like to work for the 'World's Strongest Bank', please apply below.

Note: you will be required to attach the following:
  1. Resume/CV
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