QNB1219 - Customer Relationship Manager

  • Business Unit
    QNB - Qatar
  • Division
    Retail Banking
  • Department
    Retail Banking
  • Country
    Qatar
  • Closing Date
    30-Aug-2015
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

As part of our accelerated growth we wish to appoint a Customer Relationship Manager.

As the Customer Relationship Manager you will be responsible for managing the relationships with a minimum of 250 QNB First account holders including the timely provision of excellent banking services and products to the referenced segment with the objective to maximize volumes, revenues and profits.

You will also provide an efficient, friendly and quality service to QNB First customers. Shift work is required for this role.

Role Description

 

You will ensure high customer standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.

You will be arranging to visit QNB First customers at their location to complete their requested service,follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.

Your involvment with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign,conducting a minimum of 10 calls per day for QNB First non-visiting customers to obtain their satisfaction on QNB and their plans to visit or future products/services.

Providing a  “service excellence” for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.

Qualifications

You should have a Bachelor’s degree in Business Management or relevant with minimum of 4 to 10 years experience related to handling priority customer relationships in a major banking institution.

You will have an awareness of branch customer relationship practices and regulations. You will also be fully experienced in handling a customers’ portfolio and liabilities/assets products and their implementations.

You will be committed to providing the highest levels of customer service.

 

If you have the skills required and would like to work for the 'World's Strongest Bank', please apply below.

Note: you will be required to attach the following:
  1. Resume/CV
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