QNB1256 - Head Of Customer Service

  • Country
    Qatar
  • Closing Date
    08-Sep-2014
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

You will be responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Role Description

Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.

Provide authorizations and downloads as necessary to ensure smooth running of the daily work.

Coordinate with Tellers on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.

Lead and direct the daily activities for Customer Service unit including, but not limited to;

checking customers’ applications for different types of products and services,

checking loan applications and loan agreements before submitting the same for    approvals,

authorizing customers’ signatures,

authorizing the daily work of the customer services staff,

following up dormant accounts especially debit accounts,

preparing management reports such as monthly opened/closed accounts.

Ensures implementation of all audit recommendations and minimizes occurrence of any    deviations during audit checks

Qualifications

University degree with a minimum of 3 years’ experience related to branch customer service in a banking institution out of which 2 years should be in a similar role.

For further information, please refer to the attached job description.

Note: you will be required to attach the following:
  1. Resume/CV
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