QNB1282 - Head of Retail

  • Business Unit
    QNB - Kuwait
  • Division
    Retail Banking
  • Department
    International Banking
  • Country
    Kuwait
  • Closing Date
    31-Dec-2014
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

You will be responsible for planning, developing and managing the assigned branch towards achieving sound profitable growth through the achievement of product-wise sales targets and delivery of quality service and ensuring efficient and consistent delivery of customer delight.

Role Description

Manage the branch as per preset risk and credit limits and ensure cost control.

Market the Group’s products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.

Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.

Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, supervise and minimize “past due” and “casual overdraft” accounts.

Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.

Monitor credit portfolio quality and follow up on the delays. Take appropriate actions to improve the portfolio quality.

Supervise implementing overall action plans for addressing control weaknesses or compliance issues noted by the QNB’s Group Internal Audit Department and Auditors respectively within the Branch in assigned location.

Set and maintain a sound internal control environment in the branch. Develop/ enhance systems that identify measure, monitor and control risks being incurred by the branch.

Ensure regular staff rotation to make sure widely knowledgeable staff covers all sections in the branch and to avoid difficulties during leaves.

Qualifications

Bachelor’s degree with a relevant Masters Degree preferred.

Good knowledge of Retail Banking and customer service principles, typically required through 5-7 years,

Note: you will be required to attach the following:
  1. Resume/CV
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