QNB1321 - Head Customer Relationship Manager

  • Business Unit
    QNB - Kuwait
  • Division
    QNB - First
  • Department
    QNB - First
  • Country
    Kuwait
  • Closing Date
    27-Feb-2015
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

This role is primarily responsible for managing the total portfolio of VIP/QNB First account holders within all branches. Also it’s responsible for the timely provision of excellence in banking services and products to the referenced segment with the objective to maximize volumes, revenues and profits. 

Role Description

Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies 

You will manage the customer enquiries are being translated into bookings to meet the targeted numbers in the plan

You will Work with the Head of Retail Banking and other managers to identify gaps in the QNB First services, work with the Head of Retail Banking to solve problems that might arise from complaints and difficulties in customer communication

You will oversee the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.

You will work closely with the branch team, to provide information and act as a liaison to all other customer needs related to VIP/QNB First.

You will prepare weekly reports on weekly Fixed Deposits losses or gained within their branch

 

Qualifications

Bachelor’s degree in Business Management or relevant area

5-7 years’ experience related to handling VIP/High net worth customer relationships in a major banking institution.

Awareness of branch customer relationship practices and regulations.

Note: you will be required to attach the following:
  1. Resume/CV
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