QNB1334 - Analyst Cards Fraud

  • Country
    Qatar
  • Closing Date
    31-Dec-2015
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

 This role will be primarily responsible for monitoring the Proactive Risk System (PRM) and act as the point of contact to Cards customers for potential problematic transactions

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Job Description

You will monitor the system and examine the same for suspicious Cards transactions. Focus on transactions from identified high risk countries and classify the same in the watch list if necessary.

You will contact the concerned cardholder to confirm identified suspicious transactions and put the card in “stop card” status if required to prevent fraudulent activities.

You will deal with all customer requests/ complaints in a professional way to bring about a positive outcome.

You will maintain data standards, including adherence to the Data Protection Act, Payment Card Industry Data Security Standards, and the Group’s policies & procedures.

You will liaise with technical, applications, and operational staff, to ensure the database integrity and security, as and when necessary.

You will be trained in, and process operationally as business requirements demand, other relevant tasks within the Anti-Fraud department remit, including non-card fraud monitoring, e.g. Western Union transactions.

Qualifications

University graduate with at least 2  years’ experience in financial services with a specialization in Cards risk management.

Note: you will be required to attach the following:
  1. Resume/CV
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