QNB1341 - Officer Merchant Operations

  • Business Unit
    QNB - Qatar
  • Division
    Operations
  • Department
    Operations
  • Country
    Qatar
  • Closing Date
    30-Dec-2016
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary

The incumbent will be responsible for performing Merchants operations with entities that have signed a contract with the Group. The incumbent will perform merchant operations daily activities in compliance with set controls and procedures and regulatory requirements. 

Role Description

Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations.

Responsible for performing merchant’s activities in accordance with set payment processing methods and other procedures.

Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/ MC requirements.

Ensure that all processing exceptions are identified and inform the Supervisor merchants operations for further action.

Liaise with QNB merchants clients to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions.

Coordinate activities with customer service vendors (technological and call centre support) and ensure that all issues are accordingly communicated and escalated to relevant parties, as and when necessary.

Daily evolvement to various bank merchant systems (base24, prime, oracle, MIGS, Cyber Source, MICROS, terminal management system, and oracle) configuration as part to whatever assigned by unit head as daily task.

Investigating and solving merchant’s complains reversal, debit, refund, disputed bank account entries.  

Qualifications

Bachelor's Degree in Marketing, Accounting or Finance or IT.

Minimum of 4 years of experience in the Merchant Services industry.

Experience with multiple POS systems.

Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
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