Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
Display a good understanding of the major economies / relevant geographies in which the Country operates and of those economies that could have an impact on the Country’s business; includes an appreciation of the range of potential outcomes for the Country.
Take leading role in understanding of external & internal environment (economic, political, social, competitive and regulatory factors) and ensure that the same captured in business planning process.
Continuously encourage managers to be sensitive to the market dynamics and engage them in a fruitful dialogue to be able to respond to the market changes speedily.
Establish targets and designs systems to fulfil the strategic objectives & Mission of the Bank.
Create necessary frameworks and systems to enable teams and individuals to deliver on the commitments made.
Create conducive environment and frameworks to act swiftly through effective delegation and empowerment
Assist the GM in the development and implementation of QNB Country’s Retail Branches strategy.
Ensure that the branches’ business plans are within budgets and timescales.
Ensure ongoing increase in market share and sustainable growth rate on the QNB Country’s branches portfolio.
Oversee and lead the annual budgeting process for all QNB Country’s branches.
Oversee the performance of all QNB Country’s Domestic retail branches against the set objectives to ensure achievement of profit targets for QNB Country’s retail portfolio.
Provide the AGM Group Manned Channels with informative reports on the performing and non-performing products within the network.
Drive the profitability of QNB Country’s Retail Branches through completing sales, service management, implementation of business strategies, and business development.
Ensure that domestic branches comply with QNB Country’s policies and procedures and recommend the necessary modifications/changes to guarantee compliance.
Cater to the financial needs of individual customers through QNB Country’s network of Retail branches and customer service centres, while ensuring that product offerings continually aligned with the needs and expectations of the respective customer segments.
Maintain key relationships with external business partners e.g. VISA, Master Card, and insurance companies to be invested upon any problem or escalation.
Ensure that the GM is aware of significant branches-related issues that may jeopardize the achievement of branches’ goals.
Oversee the sales volume targets of all QNB Country branches, measurement of customer attrition, and ensure implementation of customer retention strategies to enhance customer loyalty.
Coordinate with the Branch Managers regarding all levels of manpower requirements in the branches to address issues be it a surplus or shortage of manpower.
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the team.
Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
Identify and encourage people to adopt practices better than the industry standard.
Encourage, solicit and reward innovative ideas even in day-to-day issues.
Ability to communicate across multiple levels in the organization through written correspondence.
Proactively share logic to develop appreciation of an idea.
Keep people informed and up-to-date; show a preference for transparency in everyday business dealings.
Ensuring high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
Maintains high professional standards to uphold QNB's reputation and to strengthen its market leadership position.