QNB1971 - Head of Branch Banking

Business Unit: -
Division: -
Department: -
Country: Sudan
Closing Date: 19-Nov-2019
About QNB

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Head of Branch Banking, to meet the expansion needs of our office in .

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary: You will be responsible for overseeing the development and implementation of business plans for QNB Sudan’s branches. You will also be responsible as well for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.
Role Description:

Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

Display a good understanding of the major economies / relevant geographies in which the Country operates and of those economies that could have an impact on the Country’s business; includes an appreciation of the range of potential outcomes for the Country.

Take leading role in understanding of external & internal environment (economic, political, social, competitive and regulatory factors) and ensure that the same captured in business planning process.

Continuously encourage managers to be sensitive to the market dynamics and engage them in a fruitful dialogue to be able to respond to the market changes speedily.

Establish targets and designs systems to fulfil the strategic objectives & Mission of the Bank.

Create necessary frameworks and systems to enable teams and individuals to deliver on the commitments made.

Create conducive environment and frameworks to act swiftly through effective delegation and empowerment

Assist the GM in the development and implementation of QNB Country’s Retail Branches strategy.

Ensure that the branches’ business plans are within budgets and timescales.

Ensure ongoing increase in market share and sustainable growth rate on the QNB Country’s branches portfolio.

Oversee and lead the annual budgeting process for all QNB Country’s branches.

Oversee the performance of all QNB Country’s Domestic retail branches against the set objectives to ensure achievement of profit targets for QNB Country’s retail portfolio.

Provide the AGM Group Manned Channels with informative reports on the performing and non-performing products within the network.

Drive the profitability of QNB Country’s Retail Branches through completing sales, service management, implementation of business strategies, and business development.

Ensure that domestic branches comply with QNB Country’s policies and procedures and recommend the necessary modifications/changes to guarantee compliance.

Cater to the financial needs of individual customers through QNB Country’s network of Retail branches and customer service centres, while ensuring that product offerings continually aligned with the needs and expectations of the respective customer segments.

Maintain key relationships with external business partners e.g. VISA, Master Card, and insurance companies to be invested upon any problem or escalation.

Ensure that the GM is aware of significant branches-related issues that may jeopardize the achievement of branches’ goals.

Oversee the sales volume targets of all QNB Country branches, measurement of customer attrition, and ensure implementation of customer retention strategies to enhance customer loyalty.

Coordinate with the Branch Managers regarding all levels of manpower requirements in the branches to address issues be it a surplus or shortage of manpower.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the team.

Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

Identify and encourage people to adopt practices better than the industry standard.

Encourage, solicit and reward innovative ideas even in day-to-day issues.

Ability to communicate across multiple levels in the organization through written correspondence.

Proactively share logic to develop appreciation of an idea.

Keep people informed and up-to-date; show a preference for transparency in everyday business dealings.

Ensuring high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. 

Maintains high professional standards to uphold QNB's reputation and to strengthen its market leadership position.


University graduate preferably with a Major in Finance, Banking, Economics, Business Administration or (related field of study), Masters preferred.

At least 8-10 years’ experience in financial services with a specialization in Banking, with at least 5 years in a managerial capacity.

Well-informed of the retail branches market structure, industry practices and regulations


Special Required Skills:

    • Good oral and written communication skills in English and Arabic (essential).

    • Good knowledge of banking systems and related operational processes.

    • Excellent problem solving abilities.

    • Excellent knowledge of bank systems for retail branches

    • Demonstrated leadership, coaching and team building skills.

    •  Planning, organizing and analytical ability.

    • Ability to manage multiple priorities and requirements simultaneously.

    • Experience in disaster recovery and/or business continuity planning.

    • Strong Microsoft Office skills (e.g. Word, Excel, Outlook)

Note: you will be required to attach the following:
1. Resume / CV