QNB1269 - Branch Manager

Business Unit: -
Division: -
Department: -
Country: Qatar
Closing Date: 31-Dec-2015
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary:

You will be responsible for planning, developing and managing the branch towards achieving sound profitable growth through the accomplishment of product-wise sales targets and delivery of quality service. And You will also ensure efficient and consistent delivery of quality customer service and maintenance of customer satisfaction.

Role Description:

Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.

Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Build and maintain strong and effective relationship with all other related units to achieve the Group’s goals/objectives.

Manage the branch as per preset risk and credit limits and ensure cost control.

Market the Group’s products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.

Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, supervise and minimize “past due” and “casual overdraft” accounts.

Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.

Review audit findings and take appropriate corrective actions and ensure strict adherence to the Group’s policies & procedures and agreed SLAs.

Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.

Ensure regular staff rotation to make sure widely knowledgeable staff cover all sections in the branch to avoid difficulties during leaves.

Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch


Bachelor’s degree.

A minimum of 5 years’ experience related to branch management in a major banking institution with at least 3 years’ experience in local environment.

Well-informed of the Corporate branches market structure, industry practices and regulations.

Note: you will be required to attach the following:
1. Resume / CV