QNB1269 - Branch Manager

Business Unit: -
Division: -
Department: -
Country: Qatar
Closing Date: 31-Dec-2015
About QNB

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Branch Manager, to meet the expansion needs of our office in .

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary:

You will be responsible for planning, developing and managing the branch towards achieving sound profitable growth through the accomplishment of product-wise sales targets and delivery of quality service. And You will also ensure efficient and consistent delivery of quality customer service and maintenance of customer satisfaction.

Role Description:

Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.

Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Build and maintain strong and effective relationship with all other related units to achieve the Group’s goals/objectives.

Manage the branch as per preset risk and credit limits and ensure cost control.

Market the Group’s products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.

Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, supervise and minimize “past due” and “casual overdraft” accounts.

Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.

Review audit findings and take appropriate corrective actions and ensure strict adherence to the Group’s policies & procedures and agreed SLAs.

Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.

Ensure regular staff rotation to make sure widely knowledgeable staff cover all sections in the branch to avoid difficulties during leaves.

Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch

Qualifications:

Bachelor’s degree.

A minimum of 5 years’ experience related to branch management in a major banking institution with at least 3 years’ experience in local environment.

Well-informed of the Corporate branches market structure, industry practices and regulations.

Note: you will be required to attach the following:
1. Resume / CV