QNB1341 - Officer Merchant Operations

Business Unit: -
Division: -
Department: -
Country: Qatar
Closing Date: 30-Dec-2016
About QNB

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Officer Merchant Operations, to meet the expansion needs of our office in .

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary:

The incumbent will be responsible for performing Merchants operations with entities that have signed a contract with the Group. The incumbent will perform merchant operations daily activities in compliance with set controls and procedures and regulatory requirements. 

Role Description:

Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations.

Responsible for performing merchant’s activities in accordance with set payment processing methods and other procedures.

Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/ MC requirements.

Ensure that all processing exceptions are identified and inform the Supervisor merchants operations for further action.

Liaise with QNB merchants clients to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions.

Coordinate activities with customer service vendors (technological and call centre support) and ensure that all issues are accordingly communicated and escalated to relevant parties, as and when necessary.

Daily evolvement to various bank merchant systems (base24, prime, oracle, MIGS, Cyber Source, MICROS, terminal management system, and oracle) configuration as part to whatever assigned by unit head as daily task.

Investigating and solving merchant’s complains reversal, debit, refund, disputed bank account entries.  


Bachelor's Degree in Marketing, Accounting or Finance or IT.

Minimum of 4 years of experience in the Merchant Services industry.

Experience with multiple POS systems.

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph