QNB1674 - IT RM & Help Service - Regional

  • Business Unit
    QNB - Qatar
  • Division
    Information Technology
  • Department
    Information Technology
  • Country
    Qatar
  • Closing Date
    28-Mar-2018
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary
The role is required to act an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country’s specific business direction, impending changes and ensuring the customer leverages value from IT infrastructure services and capabilities.
Role Description

Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery.

Manage the overall service improvement plan and work with the IT Systems/Operations manager to ensure that it is being delivered to and that services are being improved.

Conduct 1st Level discussion for all IT Projects initiated with Business and help Business in preparing detailed Business Requirement Specification

Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements.

Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business

Work alongside the IT System/Operations manager to ensure that SLAs are met and business expectations are exceeded. Also ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery.

Possess a superior knowledge of the Group’s IT structure, its products and related risks together with a good knowledge of operations and related controls.

Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.

Qualifications

Bachelor Degree in Computer Science, Computer Engineering or any related subject.

Minimum of 4 years in bank in a managerial capacity in IT

Training courses and certification in relevant technology management.

Note: you will be required to attach the following:
  1. Resume/CV
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