Role Summary

The role is responsible for supervising the daily activities "operations/ Transactions of the payments team" to ensure timely and accurate processing of all requests pertaining to the department. Supporting the efforts of the overall department in processing of all requests for the Group’s retail/corporate/Govt. entities in an efficient and timely manner 

Successful candidate should assume responsibility for ensuring that personnel responsible for all related operations of the department adhere to the approved policy/ procedures and related processes and for liaising with the respective internal departments

Role Description

Ensure complete and accurate processing of all requests received in the department. Ensure daily balancing by remittance officers of the related suspense/transit accounts related to the department and following up on long outstanding transactions that have not yet been cleared to avoid any losses to the Group on account of such transactions.

Supervise the provision of adequate and efficient processing of all transactions services to internal customers (viz. QNB domestic branches and other departments) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.

Ensure the continued adherence by department personnel to the established processes and controls (automated/ manual) to prevent/detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.

Ensure the continued adherence by department personnel to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard

Provide inputs to the Manager Transaction Services in the development of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time (TAT) with respect to processing of all requests received in the department. 

Ensure a reduction in processing errors by staff engaged in remittance related activities through a combination of system controls, supervisory review and established/ approved procedures. In addition, you will review and approve the outward/ inward remittance transactions conducted by the remittance officers that fall within the approval powers.

Obtain approvals from the relevant business heads, as per the authorities delegated to them, before processing payments resulting in overdraft.

Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.

Qualifications

The successful candidate will be a Bachelor degree holder and have a minimum of 7 years experience in banking operations.

Special Skills :

Good oral and written communication skills in English and Arabic (preferred).

Superior knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.

Good knowledge of the collection rules/ regulations including pertinent regulatory directives (including AML related rules/ regulations) and related best practices.

Knowledge of the remittance rules/ regulations including pertinent regulatory directives (including AML rules/ regulations) and related best practices.

Experience in client relationship management.

A background in operation metrics.

 Detail oriented with good analytical skills.

Computer literacy and knowledge in MS Office and banking applications