Role Summary

The incumbent will be responsible for the management and implementation of continuous enhancement initiatives to quantitatively & qualitatively improve costs, quality and service across all businesses in the Group Retail Bank. Furthermore, the incumbent will be responsible for the roll-out of the Lean/ Six Sigma/ Change Management standards and methodology for Group Retail Bank in conjunction with the Group TQM Team

Role Description

Oversee, manage and deliver on the initiation, execution and implementation of reengineering and end-to-end process enhancement initiatives across Group Retail Bank.
Lead the Lean/ Six Sigma/ Change Management standards and the process enhancement methodology for Group Retail Bank in conjunction with Group TQM Team.
Develop/ create the metrics/ key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to reengineering and end-to-end process enhancement initiatives on a periodic basis.
Serve as a catalyst for change and senior level Six Sigma Consultant within Group Retail Bank.
Act as a knowledge hub for Six Sigma within Group Retail Bank and ensure relevant training and coaching are conducted.
Plan and manage reengineering and end-to-end process enhancement initiatives with a focus on customer orientation, service and service quality.
Act as a focal point for Group Retail Bank and lead process enhancement projects.
Assist in creating awareness within Group Retail Bank for customer orientation, quality and efficiency.
Establish and maintain strong working relationships across all stakeholders in Group Retail Bank & Group Support Divisions with regards to reengineering and end-to-end process enhancement initiatives.
Ensure the transfer of new solutions or processes into ongoing operations within Group Retail Bank.
Interact with all stakeholders of Group Retail Bank & Group TQM to obtain new process enhancement mandates and participate in project idea   generation, selection and scoping
Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process enhancement initiatives
Ensure projects remain on-time and deliver expected results
Ensure industry best practices and standards within the execution of process enhancement assignments in conjunction with Group TQM.
Evaluate data and trends to identify enhancement opportunities and associated issues and risks and perform statistical process analyses.
Participate in the deployment of other performance enhancement methodologies
Responsible for performance reviews and day-to-day activities of the direct reports.
Identify related areas for professional self-development. Ensure the provision of relevant guidance, direction and training to subordinates to develop and enhance their skills
Assess performance of direct reports and provide regular feedback on their development
Defines further training needs required and is responsible for career development of his subordinates
Ensure high standards of confidentiality to safeguard commercially sensitive information

Qualifications

University degree (MBA preferred but not required) from leading academic institution with focus on business administration

Minimum of 10 years experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)

Certified Six Sigma Master Black Belt with minimum of 5 years experience and technical mastery

 

 

Required Special Skills:

Excellent oral and written communication skills in English (Arabic is an asset)

Excellent analytical, conceptual and problem solving skills

Strong project management, interpersonal, and change management skills

Strong strategic business perspective with a significant degree of customer sensitivity/ acumen

Leadership skills and adaptability to motivate, drive and lead teams

Experience in collaborating and communicating effectively with various different hierarchy levels across the organization

 Experience in directing and managing large change management projects

Strong knowledge of financial services from an operational and support perspective