Role Summary

You will have key and primary responsibility managing relationships with High Net Worth (HNW) customers, handling all aspects related to Private Banking with a strong focus on Lending.

Role Description

Evaluate Private Client’s financial data and investment objectives and recommends strategies based on the client’s risk profile and personal financial statements.

Develop and implement strategies to achieve all volume, revenue, and profit targets for the Private Banking (HNW) segment.

Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.

Act as the single point of contact for all International and domestic Private Banking services pertaining to HNW customers and increase their portfolio of Assets and Liabilities with the bank.

Ensure customer complaints are handled / resolved in the most expeditious manner.

Conduct visits to HNW customers to strengthen relationships through personalized interaction.

Market the Group’s products and services to the HNW customers (includes the Ruling Family members and the Government officials).

Develop new business by identifying prospective clients and cross sell a wide variety of Private Banking products and services including a comprehensive range of credit and investment services.

Build and maintain strong and effective relationship with all other related departments and units to ensure priority processing and resolution of the needs / queries of such customers including any related operational issues and thereby facilitate achievement of the Group’s goals / objectives.

Provide inputs and market feedback to the Senior Private Banker for developing a credible set of products to attract and retain valuable customers and thereby increase market share and profitability.

Maintain and expand the HNW customer base through introduction of innovative products backed by provision of superior services.

Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth launch of the same.

Ensure the approved policies and procedures governing account-opening operations (deposit and loan accounts) are adhered to with respect to the documentary and other requirements, including any pertinent legal requirements.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the HNW customer base.

Possess sound knowledge of the private banking business, its products and related risks together with a good knowledge of operations and control.

Qualifications

University graduate with at least 7 years managerial experience in financial services with a specialization in managing accounts/ relationships with HNW customers.

Well-informed of the market competitive structure, industry practices and any regulations for the private banking segment with at least 3 years’ experience in local environment.

CISI Foundation Courses (or equivalent)

Introduction to Securities and Investments.

Certification in Finance, Risk & Decision-making.

Financial Lending related courses