Job Summary

The incumbent will be supporting the Branch’s overall IT operations and system administration in coordination with the Head office overall direction and guidance.

Job Description

• Undertake the day to day operation of the mainframe/ mini-computer, in accordance with operating procedures and objectives.
• Ensure that activities comply with internal computer operations procedures.
• Assist with the implementation of changes to operations procedures, processes and hardware, ensuring the changes are implemented as required.
• Maintain a detailed knowledge of the relevant systems, and new systems as they are implemented.
• Provide support to users of the organization’s software and hardware and recognize problems, researches and resolve them.
• Assist with installation and loading of hardware and software; logs PC maintenance calls.
• Responsible for all computer networks within the branch organization.
• Assist in the purchases all infrastructure equipment.
• Assist in the regulatory authority IT requirements.
• Ensure that network operates effectively and efficiently; liaise with contractors and suppliers ensuring that network is maintained.
• Monitor all aspects of system security based on bank security policy.
• Maintain the operational IT service to bank’s desktops, provide a responsive first line support function to answer queries and resolve problems that arise.
• Log all support requests received on the database and update the log details with actions taken as appropriate.
• Resolve faults and respond to requests for advice and assistance, as appropriate.
• Analyse, specify and plan the day to day changes required for the technical infrastructure.
• Refer problems to second line support which cannot be resolved in a timely manner or are likely to exceed the appropriate service level criteria.
• Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions.
• Undertake the implementation and routine maintenance of the telecommunications systems within the division/ organization.
• Undertake the implementation and maintenance of PC and host based operational systems within the organization.
• Assist with the evaluation of the designs of new systems and their appropriateness or compatibility with other operational applications and or local regulatory requirement.
• Provide technical input in the implementation of new systems or with the enhancement of present systems, especially where changes to overnight processing or data interfaces are required.

Job Requirements

• University graduate in Computer Science or related degree
• Minimum 3 years’ experience in systems operations/ data centre environments, preferable within banking platforms.
• MCSE certificate (preferred)
• Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable
• Problem shooting and resolution of wide variety of IT related issues.
• Strong coordination and execution skills.
• Training courses in operating systems, operational management, and data centre environments.
• Working knowledge of various IT hardware, applications, networking and related support and maintenance work.
• Able to influence various service providers and vendors to ensure seamless delivery of IT support.
• Strong analytical, problem solving, and decision-making skills.
• Project management skills.