QNB2419 - Customer Service Officer

  • Business Unit
    QNB - Sudan
  • Division
    Retail Banking
  • Department
    Retail Banking
  • Country
    Sudan
  • Closing Date
    30-Jun-2022
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary
The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB’s clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market QNB’s products in a compliant manner.
Role Description
Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual clients situation providing you with enough information to make informed recommendations with regard to QNB’s products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practise, recording where appropriate for internal and external audit purposes.
Qualifications

 

Relevant Diploma / Bachelors Degree preferred. 2 + years of experience of branch customer service in a major banking institution is advantageous.

Note: you will be required to attach the following:
  1. Resume/CV
  2. Passport-size photograph
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