Role Summary

you will execute complex transactions involving the receipt or disbursement of money to branch customers and records transactions in accordance with well-defined policies and procedures. in addition, you'll be responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.

Role Description

Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.

Lead branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Verifies cash drawer and accepts various types of payments.

Train or coach new or less experienced tellers.

Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reduce customer waiting periods.

Overall responsibility for all transactions processed within the teller area and for safe custody of the cash.

Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc.) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.

Authorize transactions that exceed the individual teller’s authority but are within the authority delegated to the incumbent.

Authorize issuance of demand drafts/ managers cheques within the limits of the authority delegated to the incumbent

Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.

Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.

Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.

Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.

Identify suitable opportunities to cross-sell products or services offered to customers.

Qualification

University Degree or Diploma

Team management experience

Minimum of 2 years as team leader and at least 4 years as a teller / cashier within a related financial institution

 

Additional required skills:

• Keen eye for details.
• Personal integrity and self-management.
• People relationship skills and awareness of risk management concept and practices.
• Ability to make decisions and follow through with initiatives.
• Good problem solving and decision making skills.
• Ability to work with staff from diverse cultural backgrounds