Role Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group. Greets and answers inquiries from persons entering/calling the bank. Effectively educate and guide the customers to enhance the usage of bank's alternative delivery channels.

Role Description

 Act as the first point of contact for customers, especially for telephone or e-mail queries, and provide information about various products and services offered by the Group.

Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.

Will handle all walk-in customers at the branch by either directing them to appropriate counter or by resolving their inquiries.

Cross sell bank's products to walk-in customers through proactive approaches. Provide basic information on all products/services. Responds to opportunity arising for cross selling.

Manages the branch lobby area.

Enhance usage of alternate delivery channel.

Call customers to information desk to answer inquiries

Continuously reconcile inventories and undelivered items (cards, pin mailer, cheques book, etc.), and oversee delivery to account holder towards aiming to exceed customers' expectations and enhance their satisfaction up to the pre-decided levels. 

 Manage the wait time of branch platform area with friendly interaction with the customers to track the service indicator

Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheques book; standing order instructions etc.

Receive loan applications from customers and prepare the corresponding loan agreements.

Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.

carry out assigned clerical tasks when necessary

Qualifications

University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

At least 2 years of relevant experience, preferably with at least years at banking within a highly rated international bank preferred.

Excellent oral and written communication skills (including report writing) in English; with Arabic, is highly desirable