Role Summary

You will be responsible for monitoring, upgrading and developing all measures of systems and operations to support Merchant Services. You will ensure adherence with internal TAT merchants SLA procedure, will apply merchant risks, will ensure successful merchant business and will provide proper support to merchants.

Role Description

Assist the AVP Merchant Operations in the creation of Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the entire Card & Merchants Operations Department and monitoring their achievements on Periodic basis. Then Ensure Merchant Services Unit’s functions runs as an efficient processing center.

Coach & follow up with Merchant Associates & officers to ensure implementation of the Requirements in a timely manner.

Provide timely and accurate information to Merchant manager

Accountable for Monitoring Merchants activities in accordance with set payment processing methods and other procedures.

Endure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/ MC requirements.

Ensure that all exceptions processing correctly identified and inform the VP Merchants for further action.

Maintain the relationship with third party processors in accordance with set communication protocols.

Ecommerce merchants file payment processing assures on daily basis that all files are loaded to acquiring relevant system.

P.O.S transactions file processing into merchant relevant systems, on daily basis verifying whatever transactions recorded into the bank host.

Preparing/Reformatting Q-Pay MICROS and AMEX and AMEX Government files by using merchant dedicated bank system and assure the daily process is accords.

Approving merchant electronic statement certificates and forwards it to secure merchant email id.

Daily monitoring to various bank merchant systems (base24, prime, oracle, MIGS, Cyber Source, MICROS, terminal management system, and oracle) configuration as part to whatever assigned by unit head as daily task list.

Implementation of a proper checklist of any new system/service within merchant unit.

Ensuring, daily that all merchants processes completed duly by backup staff in case of absence of primary staff.

Raise IR, CR, SARF. for merchant staffs in case any system failure happened and follow it up till closure.

Ecommerce supervisor should ensure that all card’s scheme mandates implemented & followed correctly.

Complete accounting & settlement knowledge in-order to able to check and approve GL- Vouchers, on-boarding new merchant

Qualification

Bachelor's Degree in marketing, accounting or finance or IT seasoned with minimum 6-8 years of experience in the Merchant & ecommerce operations industry

Additional required skills:

• Experience with multiple POS systems.

• Proven technical and project management abilities.

• Possesses problem solving/ decision making skills.

• Familiar with the balanced scorecard approach.

• Good adaptability to multinational environment, with wide exposure to various cultures and customs.

• Evident and proven ability to provide superior customer service.

• Knowledge of industry technology and International branch structure.

• Knowledge of rules and regulations of card business.

• Excellent Communication skills.

• Customer relations management skills