Role Summary

You will be responsible for supervising on a daily basis the activities/ operations of the personnel working under him to ensure timely and accurate processing of all requests pertaining to the section thereby supporting the efforts of the overall department in processing all requests for the Group’s retail/corporate/Govt. entities in an efficient and timely manner. Furthermore, will also assume responsibility for ensuring that personnel responsible for all related operations of the sections adhere to the approved policy/ procedures and related processes and for liaising with the respective internal departments

Role Description

Ensure complete and accurate processing of all requests received in the department.
Notify the Manager Cheques Management for any related outstanding physical cheques that have not yet been cleared for initiation of timely follow-up in QCB in this regard, and thereby help avoid any losses to the Group on account of such transactions.
Supervise adequate and efficient processing of OBC, Demand Drafts, PDC’s, Pay Orders, Direct Debit and ECC clearing/collection services to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate customers in a more efficient manner, resulting in increased external customer satisfaction levels.
Provide inputs to the Manager Cheques Management in the development of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time (TAT) with respect to processing of all requests received in the department.
Ensure the continued adherence by department personnel to the established processes and controls (automated/ manual) to prevent/ detect the transfers vide ECC,DD, Pay Order, OBC, Direct debit transfers from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.
Ensure the continued adherence by department personnel to the existing and approved policies/ procedures pertaining to processing of outward/ inward transfers vide ECC and applicable QCB regulations in this regard.
Ensure reduction in processing errors by staff engaged in ECC related activities through a combination of system controls, supervisory review and established/ approved procedures.
Review and approve the outward/ inward ECC transactions conducted by the Cheques Management officers that fall within the approval powers delegated to her/him.
Provide inputs to the Manager-Cheques Management for improving existing processes in order to keep the operating costs as low as possible/ improve efficiency of operations.
Adhere to the concerned rules for items sent for collection as well as educate staff responsible for processing such transactions of the same.
Obtain approvals from the relevant business heads, as per the authorities delegated to them, before processing returned clearing items, PDC’s, ECC, DD’s, OBC’s, Pay Order, Direct Debit that could result in overdrafts in individual customer accounts.
Ensure any suspicious transactions identified are timely informed to and discussed with the Manager Cheques Management for resolution and if required, reported to the Head of AML (reporting to Group Compliance)

Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to clearing items, PDC’s, ECC, DD’s, OBC’s, Pay Order, Direct Debit transfer requests, along with the respective employee-related information, prior to processing such transactions.
Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the team.
Support International Branches and subsidiaries
Ensure high standards of confidentiality to safeguard commercially sensitive information

Qualifications

University graduate "Bachelor Degree"
Minimum 6-7 years of experience in banking operations or related experience,

• Required Special Skills:
  Good oral and written communication skills in English and Arabic (preferred).
  Superior knowledge of SWIFT related operations, including usage of SWIFT terminals,  related codes and operation of tested telex.
  Good knowledge of the collection rules/ regulations including pertinent regulatory  directives (including AML related rules/ regulations) and related best practices.
  Knowledge of the electronic clearing Cheques rules/ regulations including pertinent regulatory directives (including AML and QCB rules and regulations and related best  practices.
  Experience in client relationship management.
  A background in operation metrics.
  Professional attitude and demeanor.
  Demonstrated ability to lead, train and mentor team members.
  Ability to handle multiple priorities effectively in a deadline-oriented environment.
  Detail oriented with good analytical skills.
  Computer literacy and knowledge in MS Office and banking applications.