Role Summary

The incumbent will be primarily responsible for handling special accounts & providing best service level in PB delivered to internal & external customers

Role Description

• Act within the limits of the powers delegated to the incumbent.

• Execution & reconciliation of all transactions related to special accounts.

• Ensure all requests are done promptly & accurately to provide best service level to SAPB clients.

• Solve and handle critical issues related to SAPB customers.

• To assist customers in all their queries on Bank’s product and seek solution to their requests.

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• Ensure checking MOTC system regularly to execute Special Account’s requests with no delay.

• Handle the end of day reconciliation of SA transactions and send copy with original request along with the bank copy to clients.

• Obtain special rate approval based on client’s requests from top management.

• Propose new ways to improve the service or procedure for the PBSA clients

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

• Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.

• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

• Maintain appropriate knowledge to ensure full qualification to undertake the role.

• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

• Attend mandatory (internal and external) seminars as instructed by the Bank.

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

• All other adhoc duties/ activities related to QNB that management might request from time to time

Qualifications

Bachelor degree University Graduate/ preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),

At least 2 years of relevant experience, preferably within a highly rated international bank.

Required Special Skills

• Excellent oral and written communication skills (including report writing) in English and Arabic.

• Good interpersonal and presentation skills.

• Understanding of the relevant laws, regulations, and practices.

• Ability to make decisions and follow through with initiatives.

• Personal integrity and self-management.

• Planning, organizing, and analytical ability.

• Results oriented.

• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.