Job Purpose Summary:

The incumbent will be responsible for timely and accurate processing of inward/outward processing of collection activities(inward/outward) for QCB, for processing of OBC, Demand Drafts, Pay Orders, Direct Debit and ECC clearing/collection services to internal customers including QNB domestic. The incumbent is also responsible for archiving all documents related to the sections activities and for receiving cheques pertaining to the Group’s retail, corporate and governmental entities/clientele.

In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Notify the Supervisor Cheque Management for any related outstanding physical cheques that have not yet been cleared for initiation of timely follow-up in QCB in this regard, and thereby help avoid any losses to the Group on account of such transactions.

- Implements KPI’s and best practices for Associate Cheque Management role

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Provide adequate and efficient processing of OBC, Demand Drafts, Pay Orders, Direct Debit and ECC clearing/collection services to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate customers in a more efficient manner, resulting in increased external customer satisfaction levels.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Processes, Products, Regulatory:

- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds through ECC, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.

- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward physical cheques and applicable QCB regulations in this regard.

- Ensure any suspicious cheques identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head

of AML (reporting to Group Compliance).

- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.

- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.

- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.

- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to cheque transactions, along with the respective employee-related information, prior to processing such transactions.

- Ensure efficient, complete and accurate processing of cheques, operability of related systems and adherence to established/approved procedures.

Learning & Knowledge:

- Possess knowledge of developments in cheque processing including but not limited to best practices, pertinent legal requirements and system advancements.

- Possess knowledge of developments in cheque processing systems/ operations and collection rules/ regulations

- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to transfers related to cheques