QNB1674 - IT RM & Help Service - Regional

Business Unit: QNB - Qatar
Division: Information Technology
Department: Information Technology
Country: Qatar
Closing Date: 28-Mar-2018
About QNB

QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a IT RM & Help Service - Regional, to meet the requirements of the expansion of its office in QNB - Qatar//Doha.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

Role Summary: The role is required to act an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country’s specific business direction, impending changes and ensuring the customer leverages value from IT infrastructure services and capabilities.
Role Description:

Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery.

Manage the overall service improvement plan and work with the IT Systems/Operations manager to ensure that it is being delivered to and that services are being improved.

Conduct 1st Level discussion for all IT Projects initiated with Business and help Business in preparing detailed Business Requirement Specification

Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements.

Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business

Work alongside the IT System/Operations manager to ensure that SLAs are met and business expectations are exceeded. Also ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery.

Possess a superior knowledge of the Group’s IT structure, its products and related risks together with a good knowledge of operations and related controls.

Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.


Bachelor Degree in Computer Science, Computer Engineering or any related subject.

Minimum of 4 years in bank in a managerial capacity in IT

Training courses and certification in relevant technology management.

Note: you will be required to attach the following:
1. Resume / CV