QNB1674 - IT RM & Help Service - Regional

Business Unit: -
Division: -
Department: -
Country: Qatar
Closing Date: 28-Mar-2018
About QNB

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a IT RM & Help Service - Regional, to meet the expansion needs of our office in .

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary: The role is required to act an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country’s specific business direction, impending changes and ensuring the customer leverages value from IT infrastructure services and capabilities.
Role Description:

Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery.

Manage the overall service improvement plan and work with the IT Systems/Operations manager to ensure that it is being delivered to and that services are being improved.

Conduct 1st Level discussion for all IT Projects initiated with Business and help Business in preparing detailed Business Requirement Specification

Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements.

Responsible for developing and maintaining appropriate service level agreements (SLAs) with the business

Work alongside the IT System/Operations manager to ensure that SLAs are met and business expectations are exceeded. Also ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery.

Possess a superior knowledge of the Group’s IT structure, its products and related risks together with a good knowledge of operations and related controls.

Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.


Bachelor Degree in Computer Science, Computer Engineering or any related subject.

Minimum of 4 years in bank in a managerial capacity in IT

Training courses and certification in relevant technology management.

Note: you will be required to attach the following:
1. Resume / CV