QNB1695 - QNB 1st Customer Service Executive

Business Unit: -
Division: -
Department: -
Country: Kuwait
Closing Date: 28-Apr-2018
About QNB

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a QNB 1st Customer Service Executive, to meet the expansion needs of our office in .

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary: The QNB 1st Customer Service Executive will be primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB Kuwait account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.
Role Description:

You will, 

Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition. Complete the mandatory customer annual reviews

Ensure high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.

Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.

Provide “service excellence” for QNB First/HNW/Private customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First/HNW/Private  customers.

Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.

Acceptance of working in shifts that are either morning plus evening or together within the approved  timing as per the banks policies 

Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB’s published service quality.

Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.

Maintain QNB First/HNW/Private customer’s personal information data and enquiry list under-control using tracking system(s).

Identify related areas for professional development of self and act to enhance professional development.

Adhere to standards of confidentiality to safeguard commercially sensitive information.

Qualifications:

The successful candidate will:

Possess working knowledge of customer relationship management to carry out duties and responsibilities

Have a Bachelor’s degree in Business Management or relevant

Have relevant experience related to handling priority customer relationships in a major banking institution.

Awareness of high net worth customer relationship practices and regulations.

Good knowledge and experience in handling customers’ portfolio

Good banking knowledge of liabilities and assets products and their implementation

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph