QNB1854 - Supervisor - Retail Loans Operations

Business Unit: -
Division: -
Department: -
Country: Qatar
Closing Date: 31-Jan-2019
About QNB

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Supervisor - Retail Loans Operations, to meet the expansion needs of our office in .

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary: You will manage the Retail Loans Unit in such a manner as to protect the Group from undue credit risks. The incumbent will provide guidance and support for the officers responsible for the processing of vehicle loans
Role Description:

Ensure that the information concerning Retail Loan processed that is disclosed to stakeholders is complete and accurate.

Ensure the preparation of an operating budget for the Retail Loan unit.

Create key performance indicators (KPIs) for performance monitoring and quality measurement of the areas of responsibility

Provide feedback to Retail Banking business units’ managers and, as appropriate, recommend course of action.

Ensure that the audit queries are resolved by staff on a timely basis.

Build and maintain strong and effective relationship with all other related department and units to achieve the Groups goals/objectives

Provide timely and accurate information to the internal and external auditor and the compliance function as and required.

 Respond to all management requests/ reports. Review and follow up on management reports in a timely manner.

Set procedure for the timely review of all retail loan designated and ensuring staff follow set procedures for receiving, checking, processing and implanting of loan documents. 

Ensure processed documents of loans are safely kept.

Ensure adherence to the Group's policies and procedures by all reporting staff.

Liaise with Retail Banking Credit and Collection Department for settlement /postponed and rescheduling.

Critically review and comment (if any) on all credit proposals revisions and related paper work.

Liaise with Group Compliance on QCB related compliance issue, and with the Group Risk as and when needed.

Ensure accurate and timely preparation of management information system (MIS) and other reports related to the credit process and portfolio.

Ensure regular updating in the system of various credit-related data in the Group’s system to aid decision-making.

Obtain and compile copies of loan applicants' credit history and other financial information.

Oversee loan repayments, fees collection and payment scheduling.

Follow up on outstanding loan documents as per established procedures.

Maintain data accurately in the bank’s systems relating to loan facilities, transactions and customer data.

Check the settlement of vehicle loans through the system.

Check the cancellation of vehicles installments, the rescheduling calculation and the transferring of loans from branch to another.

Check the dealers, showroom and the insurance companies’ accounts payables.

Support International branches and Subsidiaries

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information


Bachelor degree in Business Administration

Minimum 7 - 8   years experience in the banking industry with special emphasis in Retail / Vehicle loans processing.



Other highly desirable skills:

  • Strong knowledge of the local/ Gulf environment is of empire importance.
  • Strong organizational skills.
  • Excellent communication skills in English and Arabic.

  • Computer proficient (MS Office and bank applications)

  • Outstanding presentation skills.
  • Analytical and problem solving skills coupled with decision making ability.
  • Understands the relevant laws, regulations and practices pertaining to credit administration in Banking

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph