QNB2106 - Head of Group Retail Collection

Business Unit: -
Division: -
Department: -
Country: Qatar
Closing Date: 07-Oct-2020
About QNB

QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Head of Group Retail Collection, to meet the expansion needs of our office in .

QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.

Role Summary: ​​​Overall, the incumbent will lead and direct the overall collection and recovery function to achieve the optimal results for the set targets resulting in a positive bottom-line impact for Group Retail Business covering both Qatar & International Markets.
Role Description:

-The incumbent will be primarily responsible for managing the Department / Units that will monitor the and progressively reducing the overdue retail “non-performing loans” (NPL) portfolio of Group Retail (covering the local and international branches).
-The incumbent will be responsible for taking legal action and enforcement of security if any, and the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means.
-The incumbent will also be fully responsible for the timely, comprehensive and high quality preparation of required MIS, Portfolio Management, and KPI achievement reports for the Group Retail Management and other stakeholders.
- In addition the incumbent will be responsible for the development and implementation of strategies for collections in respect of charged off accounts and strategies of recoveries for all local and international branches.
- Manage the development & subsequent implementation and migration of Collections best practices across all retail markets to promote efficiencies in work processes, ultimately resulting in reducing NPLs portfolio at Group Retail level (Qatar + International).
- Tracks business opportunities on a global scale and is able to articulate road map for the organization to seize markets in new territories



- University graduate with a degree in Finance, Business or related discipline.
- Minimum of 15 years managerial experience in Banking preferably with a local/ Gulf bank entailing responsibilities of Retail Collections.
- Well-informed of the market competitive structure, industry practices and regulations for retail banking with at least 10 years’ experience in a local environment.
- Master’s degree or equivalent banking related training or Professional certification such as CPA, CFA is preferred but not required.



- Excellent knowledge of Retail Credit and Retail Collections Procedures.
- Well-developed negotiation skills, strategic perspective and forward planning ability.
- Analytical and problem solving skills coupled with decision making ability.
- Understands the relevant laws, regulations and practices pertaining to Retail banking products.
- Good interpersonal skills.
- Excellent oral and written communication skills in English and Arabic (preferred).
- Ability to follow through with initiatives, teams from diverse cultural backgrounds.
- Understanding of linkages driving profits and risks.
- Analytical and problem solving skills coupled with decision making ability.
- Good interpersonal skills.
- Self-driven with leadership, motivational and team-building skills

Note: you will be required to attach the following:
1. Resume / CV
2. Passport Copy