Open clients account in a timely manner.
Log queries/ problems of customers and internal departments and escalate where necessary for timely resolution.
Safe keep client account opening documentation and service level agreements.
Input into bank system all client related information.
Maintain and update client database on a timely basis.
Prepare client billing in accordance with agreed tariff.
Reconcile client’s holdings against depository and custodian records.
Prepare reconciliation exception reports and handle open items.
Prepare outstanding billing reports and follow up on settlement.
Attend and participate in all department training activities and on-line courses.
Maintain utmost confidentiality.
Comply with operational policies and procedures, document retention requirements and set security procedures.