QNB2407 - Senior Manager E-Channels (Qatari National only)

Business Unit: QNB - Qatar
Division: Information Technology
Department: Information Technology
Country: Qatar
Closing Date: 31-Jan-2023
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary:

The incumbent is primarily responsible for managing and overseeing the E-Business related projects and development team and ensuring that development and re-engineering of existing and new IT systems and products are ongoing. The incumbent will also help select the best development platform and ensure that user requirements are provided for by the latest and most effective tools available in the IT market.

Role Description:

Provide the comprehensive and cost effective solutions to internal and external E-Business and e-channels user requirements.

Coordinate with the Head of Application Development for transactions concerning E-Business that would impact other systems like core banking.

Liaise with the concerned business unit heads in electronic and web channels for their application requirements and follow-up as and when required to answer their business needs.

Meet with internal E-Business users to understand and document their requirements prior to providing suitable solutions.

Build and maintain strong and effective relationship with all other related departments, units and vendors to achieve the Group’s goals/ objectives.

Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Manage the team sources and manage the work flow within in order to ensure timely and quality delivery of products.

Implement development lifecycle strategies, policies, standards and guidelines for planning & design, selection, development and ongoing maintenance of systems.

Meet user requirements in order to ensure satisfaction and delivery in a timely manner.

Ensure proper implementation of strategies, policies, standards and guidelines for E-Business and e-collaboration and control the development team or vendors to deliver the objectives within the limited resources, time and budget.

Monitor and recommend solutions to cater for the E-Business user requirements and provide the most adequate systems to resolve these requirement needs.

Ensure the provision of new solutions and MIS reports to the users in order to facilitate a more user friendly environment.

Ensure coordination of the build of the operations end of the Group’s website and that it is kept running to the best standards and performance.

Lead the preparation and maintenance of documentation and standards for the different activities and systems user guides as per the overall documentation policy.

Ensure that design and development standards are integrated with the Group’s governance framework.

Ensure compliance and adherence to existing standards and policies in regards to IT security, internet and VPN security, BCP and disaster recovery.

Carry out E-Business requirements as directly assigned by the Head of Application Development and in accordance with the overall business plan.

Promote the use of online collaboration and work flow tools to reduce reliance on paper based TXNs.

Understand user requirements and existing systems in order to provide the proper solutions by enhancing the existing systems or providing new systems.

Possess knowledge of systems architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver changes. Perform careful analysis to ensure changes are in congruence with the Group’s long term planning and approved strategy.

Initiate regular meetings which aim to add value by discussing progress, problems, and any other issues of concern.

Identify areas for professional development of self and direct reports and act to enhance professional development of self and others.

Ensure high standards and security of confidentiality to safeguard commercially sensitive information.



University graduate (Computer Science or related degree) with at least 10 years experience in financial services with a specialization in the management of systems design, analysis, development and maintenance.

Specific courses in IT security Architecture for web and e-channels.

Training courses and certification in systems technology, web management and banking.


Note: you will be required to attach the following:
1. Resume / CV