QNB2529 - Manager HR

Business Unit: QNB - Kuwait
Division: Information Technology
Department: International Banking
Country: Kuwait
Closing Date: 31-Dec-2023
About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary:

The incumbent will be responsible for leading the country’s HR Department. They will be responsible for developing, implementing and standardizing cost-effective HR processes, systems and metrics and to oversee HR operations and services in the assigned country in line with the Group’s strategy and direction.

Role Description:

Implement strategies to achieve targets set by the Head of International HR.

Manage and Monitor Key Performance Indicators (KPIs) for the assigned country.

Provide inputs to the Country General Manager in the annual budgeting process.

Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same

Manage all HR related transactions in the assigned country and ensure they attended to in a timely manner.

Assist in finalization of Service Level Agreements (SLAs) with other divisions/ departments with respect to information required to be submitted by them for international HR manpower planning, recruitment process, staff training and development plans, performance management, succession planning etc. for the assigned country.

Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives.

Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.

Manage HR operations in the assigned country by performing a wide range of human resource functions.

Conduct payroll activities in a zero error manner

Coordinate country staffing and recruiting activities including coordination of internal and external advertising in conjunction with the IHR team and Group Sourcing, HCD.

Assist the conduct of targeted selection interviews, coach concerned heads on targeted selection processes, coordinate psychological and aptitude testing where applicable, and advise managers on candidate suitability and salary package.

Provide advice to assigned country heads, officers and staff on benefits and information regarding salary package composition.

Provide information towards salary benchmarking exercises in line with the country’s practices and provide information to Compensation & Benefits on salary packages and market information.

Oversee the counselling and performance management and provide support and guidance to employees, facilitate employee counselling sessions, and provide advice related to grievance and disciplinary procedures.

Facilitate the performance management process, coach managers on conducting performance reviews, and coach employees on the performance management system and process.

Oversee the accomplishment of activities relating to employment relations and legislation in the assigned country by serving as the first point of contact for employee questions and grievances.

Update the management on local employment legislation, compliance requirements and changes impacting the workforce. 

Oversee the implementation of HR programs in the assigned country including:

Annual / Mid-Year Performance Reviews

Annual Salary Reviews

Incentive Plan Distribution and Payment

Employee Opinion Surveys

Development / implementation of local HR initiatives or ad-hoc projects.

Take on other ad hoc projects and tasks relating to the assigned country, as and when required.

Possess superior knowledge of the applicable country employment legislations, compliance requirements and potential changes that would impact the workforce for the assigned office.

Possess knowledge in the global recruitment market and knowledgeable in matters of race relations, disability, gender, age, religion and multicultural issues.  

Identify areas for professional development of self and act to enhance professional development.

Actively participate in meetings which aim to assess performance and serve as means to resolve grievances or conflicts within the team members.

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the QNB Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

in accordance with the Branch Governance manual, contribute to and comply with the Branch’s Risk Framework, consider Risk Appetite and promote a positive Risk Culture:

Understand and effectively perform your role under the Three Lines of Defence principle to identify, measure, monitor, manage and report risks.

Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training provided by the Bank and attain and maintain the required levels of competence.

Attend mandatory (internal and external) seminars as instructed by the Bank.

Ensuring high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality with regards to customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.          

Maintains high professional standards to uphold QNB's reputation and to strengthen its market leadership position.



University graduate preferably with a degree specializing in Human Resources or Business Administration. A masters is preferred

Minimum 6 years’ experience in human resources preferably with a local bank entailing responsibilities for HR operations.

Note: you will be required to attach the following:
1. Resume / CV