Perform timely investor services,
Log queries/ problems of customers and internal departments and escalate where necessary for timely resolution.
Provide timely and accurate information to the external and internal auditors when required.
Ensure safe keep Investors Documents.
Co-ordinate activities with Treasury, Investment &Trade Operations for the receipt of source documents.
Ensure maintain the investor database on a timely basis.
Ensure timely update customer accounts, calculation of P&L, commissions, fees and other account related items under the direct supervision and review of the Head of Investor Services.
Support the supervisor of Investor Services in the preparation of customer account reports and other reports as required by the regulatory authority and management.
Comply with operational policies and procedures, document retention requirements and set security procedures