- Excellent oral and written communication skills (including report writing) in English or Arabic.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Planning, organising, and analytical ability.
- Results oriented.
- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
- Technical Expertise: Strong knowledge and hands-on experience with Microsoft operating systems (such as Windows Servers), applications (SCOM, SharePoint, Exchange Server, etc.), Microsoft Azure cloud, cyber security CCNA or related technical skills or related infrastructure systems.
- Troubleshooting Skills: Ability to analyse and diagnose system issues, perform root cause analysis, and implement appropriate solutions.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with end-users, colleagues, and stakeholders.
- Problem-Solving Abilities: Strong problem-solving and critical-thinking skills to identify and resolve complex technical issues.
Documentation Skills: Proficiency in documenting support requests, resolutions, system configurations, and generating reports.