A. Shareholder & Financial:
- Support senior leadership in implementing their people development strategies for the Group through the deployment of “best practice” learning methodologies, technologies and tools
- Maintains effective budget and quality management of L&D portfolio
- Implements KPI’s and best practices for VP, Learning & Development role.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
B. Customer (Internal & External):
- Manage L&D Department, providing support to EVP, Talent, Learning and Development (TL&D)
- Build and maintain strong and effective relationships with all internal and external stakeholders e.g. Talent management team, wider GHCD, business divisions, external L&D vendors, Universities etc.
- Provides timely information to EVP TL&D, SEVP GHC and other business managers, external training providers and consultants, as required.
- Enables QNB employees to develop/ enhance their skills and improve their performance
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
C. Internal (Processes, Products, Regulatory):
- Responsible for managing resource and overseeing processes to ensure the L&D Department delivers the following:
- Proactive strategic planning through an annual learning needs analysis, identify and agree future learning needs that align to / support Group and divisional strategic objectives
- Tactical L&D consulting - ensuring individual learning activities within the plan articulate the key objectives, desired performance improvement, evaluation methods and the tangible value of the activity to the business
- Solution Scoping - ensuring solutions for individual learning activities are created through a variety of methods. These might be formal or informal solutions (or a blend) including any or all of the below:
- Outsourcing the activity to external suppliers
- Internally created and delivered solutions using internal subject matter expertise
- Self-learning tools or materials
- Centrally supported design and/or delivery (depending on capacity)
- Learning Delivery /Delivery Management - Ensure that appropriate delivery resources (where required) have been arranged and prepared, whether self, internal SMEs or external providers are delivering training
- Evaluation methodology- Drives & reports on L&D solution analysis by using appropriate evaluation approaches to assess performance improvement.
- Quality Assurance - Drives best in class curriculum design and development, assessment & delivery of learning/management techniques
- Effective L&D operations – All L&D initiatives are delivered through effective and efficient L&D administration processes
D. Learning & Knowledge:
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
- Possesses extensive knowledge and experience of L&D tools, techniques, frameworks and methodologies, curriculum development and design, instructional techniques, training tools and methodologies.
- Advanced knowledge/expertise Learning Management Systems, e-learning and other digital and mobile learning technologies
E. Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.
F. Other:
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.