Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent has a responsibility to develop & improve & maintain SME Banking processes, procedures and policies; to manage the service performance of the Relationship Management section; to do on-going internal projects to strengthen the SME business at QNB; and to manage the external & internal reporting requirements of SME Banking.

- Oversee development and maintenance of servicing capabilities and support within the unit and with other units

- Ensure compliance and legal sign off for all new policy & procedures

- Act as main point of contact for SME portfolio & reporting related issues

- Develop & maintain SME performance metrics & dashboards

- Work with Operations and IT to embed the required capabilities in processes and systems

- Review performance of SME products & portfilio, identify oppurtinities and create action plans to improve overall SME banking profitability

- Work with product & marketing teams across the Bank to identify campaign opportunities and implement these campaigns

- Prepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activities

- Monitor performance of SME Relationship Mangers and Officers

- Design overall performance management concept

- Develop and automate performance MIS

- Develop KPIs to measure performance of individuals within the SME business

- Liaise with HR to ensure performance and reward are linked

- Foster and maintain strong relationship with SME Relationship Mangers and Officers and offer performance-related feedback

- Develop KPIs to measure performance of each SME branches

- Foster and maintain strong relationship with SME branches and offer performance-related feedback

- Develop KPIs to measure performance of SME products & customer portfolio

- Monitor and manage SME portfolio performance and risk

- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred)

- At least 10 years of relevant experience, preferably within a highly rated international bank.

- Experience in exective reporting, KPI reporting & management of dashboards

- Ability to manage and inspire staff

- Sound knowledge of corporate banking products

- Excellent oral and written communication skills in English and Arabic (preferable).

- Strong analytical, problem solving, decision-making and financial management skills.

- Self-driven with well-developed leadership, motivational and team-building skills.

- Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.

- Understanding of linkages driving profit.

- In-depth knowledge of products, services and delivery channels available to SMEs.

- Good interpersonal and networking skills