- Coordinates effectively between the GTB products and channels teams and other stakeholders responsible and involved in any project such as IT, operations and all other units.
- Is accountable for preparation and implementation of all projects at any level. Coordinates and ensures all requirements by GTB products is delivered on time such as BRS, FSD reviews. Ensure right resources and running of all activities required by GTB such as UAT, migrations, reviews and client communications.
- Responsible for working closely and coordinating internally between GTB units such as products, channels, sales and service as well as between GTB and other departments involved such as IT, Operations, Compliance, risk etc to ensure projects run effectively and efficiently and are delivered on time and on specification
- Is responsible for initiating, developing and implementing policies, standards, systems and procedures pertaining to the function under supervision in line with QNB guidelines and policies as well as external regulations and high market standards. Ensures that these are adhered and followed to the fullest extent on a daily basis.
- Based on market research data as well as customer feedback provides valuable inputs on product development to the responsible employees.
- Builds strategic relationships with various relevant internal and external entities for enhancement of QNB Global Corporate Banking business.
- Manages day to day unit's activities and resolves any issues to ensure a smooth functioning of the unit.
- Carries out assessment of the complexity and feasibility of proposed project implementations and its impact upon the client in terms of technical feasibility. Advises the project team and client on feasible solution that meets client requirements.
- Provides technical support to complex projects and supports the business with technical complexities
- Work with peers in Product and Sales through active involvement in different stages of the product development cycles for all transaction banking, electronic banking or Internet based initiatives from product initiations to product launch.
- Acts within the limits of powers delegated to the incumbent and adheres to QNB policies.
- Ensures identification and development of internal control systems to address control weakness
- Assigns responsibilities to employees under supervision to ensure smooth operation of a unit.
- Is responsible for managing unit's performance in line with unit's goals and targets as well as sets goals and appraises individual performance.