Role Summary

The incumbent will be responsible for administration and safeguarding from an IT perspective, to help identify and improve business system needs and objectives, current operational procedures, problems, input/ output requirements, data scope and successfully deliver services to support the enterprise’s strategy systems and networks installed in the International branch with full compliance with the Group IT, security, operations and BCP policies.

Role Description

Lead and manage the day to day activities within the IT data centre of the international branches. Act as a data centre supervisor responsible for and not limited to smooth operations of the systems, networks and reporting cycles.

Supervise IT vendors responsible for maintaining and supporting IT systems and networks.

Collaborate with architects, analysts and designers in the development and initiation of new software programs and applications.

Gather statistics and prepare written reports on the status of the programming process for discussion with management and/or team members.

Work independently within own unit and will be required to supervise a team and maintain the systems of responsibility in case of international projects.

Provide timely and accurate information to the external and internal auditors and the compliance functions as and when required.

Develop yearly budget for I.T. and project plan.

Responsible for ensuring service levels and quality metrics are achieved.

Accountable for ensuring effective utilization of available resources and a cooperative team atmosphere.

Ensure that architectural issues and core competency directions are considered and resolved across all I.S. Projects, including those involving internal development, package acquisition and outsourcing.

Ensure projects are completed within time, cost and quality requirements.

Apply and extend standardized methodology and analysis techniques to problem solving.

Write business analysis and business requirement specifications for all projects undertaken by the branch.

Consistently write, translate, and code software programs and applications according to specifications.

Oversee the quality assurance of program logic, data processing, and error resolution.

Direct research on emerging application development software products, languages, and standards in support of procurement and development efforts.

Develop an awareness of programming and design alternatives.

Cultivate and disseminate knowledge of application development and testing best practices.

Establish vendor schedule to ensure proper coverage and support for systems.

Ensure backup DR readiness at the country level and at head office level and conduct rehearsals. Update DR plan.

Responsible at DR site for bringing up applications, connecting all branches, monitoring, running EOD, starting normal replication and activate VPN concentrator.

Monitor the SLA level performance and ensure compliance with policies and regulations.

Dispatch all incoming messages to all the concerned departments and maintain archives of all messages.

Configure all IT hardware following H.O. specifications.

Maintain all external storage and media inventory.

Produce all requested Equation Extracts.

Produce U.A.T. plan, U.A.T. issue documentation, and U.A.T. acceptance documents.

Act as project manager for the branch; produce reports with updated status of the deliverables, issues and completion of tasks. Escalate all issues to H.O. management

Develop the ability to perform and prioritize various support services.

Hold meetings with direct reports (i.e. the departmental heads) and assess their performance.

Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within Group Retail Banking staff in coordination with the incumbent’s direct reports.

Ensures high standards of confidentiality and ethics to safeguard commercially sensitive information.

Qualifications

Bachelor’s degree in Computer Science, MIS, Engineering, Telecommunications, or a related technical field.

A minimum of 5-7 years of experience in the field of IT.

Training in banking applications installed.