Role Summary

The incumbent will be responsible for implementing, measuring, analyzing and managing supplier performance management across all strategic suppliers to QNB. With the aim of reducing risk and driving continuous improvement. Reporting to the Head of Supplier Relationship Management, the role will interface with Category Managers and Sourcing team members plus a variety of stakeholders, tracking supplier’s performance to ensure suppliers meet the expectations defined in their contractual terms.

Role Description

• Oversee and manage the QNB’s Supplier Relationship Management Framework, ensuring the supplier managers are communicated to, and are implementing / adhering to the Framework.
• Support the sourcing team and stakeholders by drafting KPI’s for inclusion in all strategic supplier contracts. Once measures are defined implement a supplier scorecard to track supplier performance. Covering key measures which will enable QNB to maintain and or improve supplier performance
• Support stakeholders by reviewing and providing guidance on SLA’s provided by suppliers, quantifying potential risks and ensuring these are addressed and SLA’s agreed are favorable to QNB
• Create supplier performance improvement plans in conjunction with Stakeholders and the Head of SRM and manages implementation. Analyzes, Identifies, initiates and follows up corrective actions within supplier under management drives market specific performance and cost saving improvements
• Identify performance trends with poor performing suppliers and then take action as necessary to improve supplier performance and capability.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Qualifications

• University graduate preferably with a Major in the related field of study, professional accreditation related to the function is an asset.
• At least 4 years of relevant experience, preferably within a highly rated international bank in supplier performance, with knowledge of procurement / sourcing processes and methodology
• Experience in Contract management
• Excellent oral and written communication skills
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management
• Negotiation skills and commercial sense