Role Summary

You will be primarily responsible for developing and managing relationships with High Net Worth (HNW) customers allocated to him, including members of the Ruling Family and Government officials and acting as a ‘one-stop solution’ for all Private Banking services including international and domestic banking and investment, fiduciary and lending services. Additionally, you will liaise with the respective departments / units within the Group to ensure priority processing of customer needs/ requests

Role Description

Evaluate Private Client’s financial data and / or investment objectives and recommends strategies based on the client’s risk profile and personal financial statements.

Implements KPI’s and best practices for Assistant Vice President Private Banking Sales role.

Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

Act as the single point of contact for all International and domestic Private Banking services pertaining to HNW customers and increase their portfolio of Assets and Liabilities with the bank.

Ensure customer complaints are handled / resolved in the most expeditious manner.

Conduct visits to HNW customers to strengthen relationships through personalized interaction.

Develop new business by identifying prospective clients and cross sell a wide variety of Private Banking products and services including a comprehensive range of credit and investment services.

Build and maintain strong and effective relationship with all other related departments and units to ensure priority processing and resolution of the needs / queries of such customers including any related operational issues and thereby facilitate achievement of the Group’s goals / objectives. To assist customers in all their queries on Bank’s product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Provide inputs and market feedback to the SVP Private Banking Sales for developing a credible set of products to attract and retain valuable customers and thereby increase market share and profitability

Maintain and expand the HNW customer base through introduction of innovative products backed by provision of superior services.

Ensure processes are in-place for launch of new products tailored for the HNW customer segment, including the smooth launch of the same.

Ensure adherence to the approved policies and procedures governing account-opening operations (deposit and loan accounts) with respect to the documentary and other requirements, including any pertinent legal requirements.

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Yet maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

Qualifications

• Bachelor degree University Graduate/ preferably with a Major in Marketing, Banking, Finance, Accounting, Economics and Business Administration.

• At least 10 years of Banking Experience in financial services with a specialization in managing accounts/ relationships with HNW customers.

• Well-informed of the market competitive structure, industry practices and any regulations for the private banking segment with at least 3 years’ experience in local environment.

• CISI Foundation Courses (or equivalent)

• Introduction to Securities and Investments.

• Certification in Finance, Risk & Decision making.

• Financial Lending related courses

Highly desirable Skills:

Excellent oral and written communication skills (including report writing) in English and Arabic.

Good interpersonal and presentation skills.

Understanding of the relevant laws, regulations, and practices.

Ability to make decisions and follow through with initiatives.

Personal integrity and self-management.

Planning, organizing, and analytical ability.

Results oriented.

Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.

Good understanding of the Private Banking (HNW) customer base, its needs and expectations.

Follows a customer-centric approach.

In-depth knowledge of products, services and delivery channels available to HNW customers.

Self-driven individual with the ability to make decisions and follow through with initiatives.

Personal integrity and self-management.

Assertive.

Planning, organizing and analytical ability.

Results oriented.

Ability to motivate and lead teams from diverse cultural backgrounds